Admin

This 3-day course will enable System Administrators to perform fundamental administration and configuration tasks in a ServiceNow instance:

• Create new applications, modules, and tables
• Activate a plug-in
• Personalize and create forms and fields
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between systems
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Create a chat room and set up help desk chat

Dates for a public class to be determined.  Call us for a quote to hold a class at your location.