Selling ITIL to Management - Part 2 - Making the Case
OK. Now that we know if and why we need senior management buy in, how do we make it happen?
An undertaking such as this will require a champion; typically a CIO direct report and you may be this champion or report to them. This person will build consensus in the management team and be able to articulate the ITSM value proposition in both IT and business language. Not only do the IT managers need to accept the business case, but they must then collectively be able to make this case to their CIO. For this reason, if you are the champion and are not a CIO direct report, you need someone at that level to become your champion. Don’t worry, you will still do most of the work, but it is key that you have support at the management table. Once a senior champion has been identified, this person will be accountable for the successful implementation. John Kotter, author of Leading Change states that a successful champion of a major organizational change will primarily need leadership skills (75%) versus Management skills (25%) to be successful. [click to continue...]
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PMP and ITIL: Complementary Frameworks
For a long time, IT professionals were apt to believe that ITIL and project management certification (PMP) were conflicting frameworks, and you were either certified in one or the other, but rarely both. The ITIL framework and project management framework both serve different purposes to be sure, but when combined within an organization, they ultimately create great synergy. The ITIL framework, a lifecycle that addresses the way an IT organization operates, is first and foremost business driven and answers the question “Are we doing the right things?” The project management framework addresses the implementation of projects throughout the organization, requiring that companies ask “Are we doing things the right way?” [click to continue...]
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Service Capability Courses
ITIL Capability Classes will begin to roll out in the coming months and they offer an excellent way to extend your ITIL knowledge. The capabilities courses offer a role based approach to service management. Each class spans multiple stages of the service lifecycle.
These classes are appropriate for anyone wanting a deeper understanding of the activities, tools and techniques. These classes also provide an avenue to achieve ITIL Expert status.
Fruition Partners will begin to offer two capabilities classes in the fourth quarter of 2008 and two additional classes in the first quarter of 2009.
The four capability classes are:
- Planning, Protection and Optimization
- Service Offerings and Agreements
- Release, Control and Validation
- Operational Support and Analysis
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Selling ITIL to Management - Part 1 - Do you need it?
This is part 1 of a 3 part series by Gerry Geddes. In part 2 of this series, we will examine how you use a business case to get senior management on board. To be notified when part 2 is published, please subscribe to our feed by clicking here.
Hello. My name is Gerry Geddes and I have recently joined Fruition partners as an Executive Consultant and Trainer. My background is twenty three years in IT where I started working with ITSM best practices followed by another eight years in consulting roles leading and advising ITIL projects globally. Throughout this time I was fortunate to assess and manage many successful implementations and take away some key learning’s. For organizations who have not done this successfully before, the stories of what works, and what doesn’t, will be of interest to you. These lessons learned in the form of blog entries will help to reduce your learning curve and give you a jump start on your ITIL journey. Please provide comments, ask questions and suggest future topics that would be of interest to you.
Do You Need It?
One of the most common questions I get asked by customers and conference attendees is: “How do I get management buy in?” Whenever I hear this question, the first thing I ask is “Why do you really need Management buy-in?”
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ITIL Foundations Study Tip!
Are you having difficulty getting your head around the extensive ITIL foundations concepts?
Try creating context! Look for processes at work in everyday life.
As you study the ITIL foundations materials choose a business that you know something about and apply the ITIL concepts. Choose something you experience frequently, like a restaurant or a grocery store and try and draw parallels where the processes are demonstrated in the organization.
When it comes time to take your exam, you will have a mental picture of the processes at work.
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Three ways to become an ITIL Expert
Now that you have your ITIL Foundations certificate, consider becoming an ITIL Expert.
ITIL’s Version 3 accreditation program outlines a couple of paths to Expert certification. Let me see if I can make it easier for you to decide which approach is best for you.
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Where Does The Market Data Department Belong- In IT or Business?
In dealing with Market Data departments at banks, trading firms, and exchanges, I have found that you can never be too sure whether the department falls under IT, the business side, or even somewhere in the middle. But where does it really belong?
Yes, market data’s collection, display, distribution, and archiving is quite technical and requires developers, DBAs, network engineers, etc., but market data has an important business side and requires business administration, business development, and strategic planning. This is a challenge for many firms which rely on market data for their success.
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Are You Ready For Your Exchange Market Data Audit? If Not, You Had Better Get Prepared
Can you afford thousands of dollars in audit findings? Is your firm complying with exchange market data rules? How could you possibly know for sure?
It used to be that exchanges only audited the quote vendors to make sure that they were properly reporting and paying the correct amount of market data fees to them. But now the exchanges are knocking on the doors of end user firms to audit their individual usage. And the findings are huge. One major NY investment bank was recently hit up for over $25 Million during their last round of exchange audits. A Chicago trading firm just finished up going through an exchange data fee audit and now they owe several thousand dollars in audit findings. And it wasn’t because they were stealing data deliberately. They just didn’t understand the various exchange data policy rules.
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Top 5 ITIL Myths
As we work through ITIL implementations with our clients, we’ve seen this scenario all too often: a portion of a company would like to implement ITIL, but they face challenges in getting the rest of the organization on board. It’s common for there to be political and cultural hurdles that are created by misperceptions about ITIL.
This article has two purposes: First, we hope to clear up some of the common “myths” surrounding ITIL. And second- we want to assure you- you are not alone! There are plenty of healthy organizations that face growing pains with ITIL. Our work has led us to the conclusion that many of your hurdles have been faced and overcome by other companies, large and small.
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Market Data Innovation - Which Exchange Is The Leader?
In my most recent blog I questioned whether or not government regulation of the exchange market data business was a good thing. As you might expect the responses I received were lively to say the least and surprisingly pretty even on both sides of the issue. One of the primary themes against government regulation was the possible hindrance of innovation. Keep the government out and allow exchanges to create new and useful market data products that will help grow the trading volume. For the record, I’m not a fan of government regulation and I am not suggesting regulation of market data is needed.
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