Asset Management - CMDB

THE CHALLENGE: A global financial institution leader in delivering innovative investment management,
asset and fund administration, fiduciary and banking solutions needs to migrate their
data from multiple source feeds into ServiceNow. The customer needed data
consistency between ServiceNow and previous configuration management applications
while maintaining similar business logic and processes.

SOLUTION:

• Script complex business rules to extract and transform data coming from external data
  sources into ServiceNow CMDB
• Build custom logic to help identify the stage at which the asset exists in its lifecycle
• Build an interface so the user can come in and review why the exceptions
  were fired and correct the data at the source- if needed

THE RESULTS: All data within ServiceNow’s CMDB has passed regulations and taken priority as
the ‘golden’ data. At time of insert or update of any configuration item,we now
know that the data is clean regardless of its source because it has passed all
business logic.