Products / Labs
Beyond the (excellent) ITSM applications that are native to ServiceNow, Fruition's Products team strives to realize the promise of the ServiceNow platform and cloud technology as a whole.
Starting from the foundation elements of ServiceNow, we connect our clients to the best of the cloud, including telephony (Twilio), screen sharing (Bomgar), iDevices, and Google Apps, to name just a few.
Once your ServiceNow data is connected to these task-focused platforms, the whole can be worth more than the sum of its parts. To use Twilio as an example, when your telephony system can translate your speech to text and incorporate the details of tickets, it can make intelligent decisions that trim down the time cost of Service Desk interactions. And that's only the beginning.
Browse through our products below!
FruView - With FruView you have instant access to your ServiceNow forms and data directly through your Gmail inbox. Using FruView will transparently tighten the integration of ServiceNow with your existing services and increase productivity
FruFone – Cloud based telephony service Twillio can add some exciting features to your workflow. Click-to-Call allows users to communicate with customers directly from your ServiceNow forms. Call-to-Ticket gives users the ability to call the system and log tickets over the phone with Twillio’s ability to translate speech to text and incorporate the details into the created tickets. These services allow your users to make intelligent decisions and reduce time cost of Service Desk operations. Check out our webinar recording for more information!
Bomgar – Integration with Bomgar remote support can take your technical support to the next level. Using this tool support technicians and end users can initiate secure, real-time support sessions for any platform of computer or mobile device regardless of location. These sessions can be started directly from an incident request form or the users’ ServiceNow support portal, allowing for the capture of key information. Bomgar provides the tools to elevate support from a simple chat up to remote access and control of the users device enabling faster more reliable support. See it in action here!
Our team of developers are consistently working to create ServiceNow offerings that take advantage of all the cloud has to offer. New projects are constantly in development! Stay tuned for new additions and read on below for sneak peak at what is in development!
- ServiceSuite – Track and view incidents, changes, tasks, and manage your team’s workload from within your Instance.
- Whodunit? - Manage your teams skills in a fun way and highlight your strengths and weaknesses.
- Greenleaf IDE - Edit all of your code within Service-now with the first IDE built within the application itself.
- Facebook Authentication - Socialize your instance. Provide authentication through Facebook or any OpenAuth provider.
- Self Service Kiosk - Let your users check out common IT items from Kiosk Locations, freeing up valuable IT time.
- Parts Master - Manage all of your Racks and Servers visually. Perform repairs and swap parts.
- QR Codes - Use QR Codes to manage your assets from mobile devices.
- ReCaptcha - Protect external forms from hackers and spammers with a ReCaptcha user verification checkpoint.
