The primary starting point for a majority of ITIL implementations is with the Service Desk. Our practical solutions develop a Service Desk program that can quickly convert your existing operations to a higher degree of maturity. The following elements are part of our Service Desk Implementation programs:

• Development Playbook
• Vendor Assessment
• Data Architecture
• Implementation Roadmap
• Cultural Change Management
• Organizational Structure Definition
• Roles and Responsibilities Creation
• Interdepartmental Management
• Key Performance Indicator Development
• Process Improvement and Definition
• Staff Training and Knowledge Transition

For some more detail on our work in the Service Desk environment, please see the Case Study: IT Support Development, or contact us for more information.