Following a Service Management Assessment, the technology manager is faced with some tough questions:

• Now that we know where we are, where do we need to go?
• How will we prioritize the changes that need to be made?
• How will we achieve management support for this effort?

And most importantly:

• How do we achieve true IT Service Management without disrupting our vital daily work?

With a Service Management Roadmap provided by Fruition Partners, your goals are balanced with everyday priorities. The Roadmap guides your organization through specific states of Service Management. At each level of maturity, progress is assessed, and if necessary, priorities are reassigned.

The Roadmap minimizes growing pains and helps you coordinate an effort which reaches across departments, offices and functions, directing process change and cultural change to ensure success.

The following is a brief overview of the Service Management Roadmap process:

• Research
  • Build on the research from Assessment
  • Determine impact of projects in the pipeline
  • Document current systems and processes
• Analyze
  • Align current projects and define gaps
  • Define necessary changes
  • Determine end goals
  • Define integration points
• Implement
  • Leverage or enhance existing tools where possible
  • Implement new tools by replacing existing functionality prior to full automation
  • Continuously identify integration gaps and address solutions
  • Assess progress against tactical and strategic goals throughout the implementations

For more information about the Service Management Roadmap, please see our Service Management Case Study, or contact us for more information.