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Upcoming ITIL® v3 Foundation Classes:

January 14-16 2009: $1699
(early registration discount ends 12/31)

February 18-20 2009: $1699
(early registration discount ends 1/18)

March 18-20 2009: $1699
(early registration discount ends 2/18)

April 15-17 2009: $1699
(early registration discount ends 3/15)

May 13-15 2009: $1699
(early registration discount ends 4/13)

About ITIL®

ITIL® is a framework outlining worldwide accepted best practices for IT Service Management. The concepts within ITIL® support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

Learn more about ITIL®:

OGC: Official ITIL® site
Wikipedia: ITIL® Entry
ITIL® World: Relating ITIL® to ISO20000

fill out an onsite training request

Formal IT Service Management methodologies, proven real-world applications

The recently released version 3 of the ITIL® library expands on its predecessors by bringing a focus on IT/Business alignment to the well-established operational focus of v2. Fruition Partners is proceeding with ITIL® v3 for client engagements, and has developed a full curriculum of educational offerings centered on ITIL® v3.

Core Guide changes

ITIL® V3 now consists of five key focus areas, reflected in the five Core Guides publshed by OGC for v3:

  1. Service Strategy: Generating and revising service strategies
  2. Service Design: Designing services for the business and for technology
  3. Service Transition: Deploying beneficial services with minimum disruption to ongoing operations
  4. Service Operation: Day-to-day delivery of services according to best practices
  5. Continual Service Improvement: Improving delivered services over time by continual reference to strategy and real-world results of Service Operation

Fruition Training offers a full ITIL® v3 curriculum as detailed below:

Course Title (Duration)

Overview

ITIL® v3
Executive Workshop
(1 day)

This one day workshop is an overview of the ITIL® framework for Executive Management who wish to better understand the value proposition of an IT Service Management approach. Key questions such as cost, benefits and proven strategies for success will be covered quickly in this interactive session.

ITIL® v3 Foundation
(3 days)

Enjoy the high success rate of our flagship ITIL® v3 course, and get your Foundation credential while enjoying personal assessment of your ITSM challenges in this popular course.

Practitioner- and Service Manager Level ITIL® Courses

A full range of high-level ITIL® courses are available for every service category.  Please inquire about the full course listing.
Customized Onsite ITIL® training Fruition consultants and trainers will work with your organization to create a menu of course offerings which suit your unique needs and fit your busy schedule. Courses can be run onsite or in an offsite location of your choosing. Please fill out our onsite training request to learn more.

Accreditation

Fruition is a fully accredited training provider recognized by EXIN International and the APM Group. All course materials have been vetted by these organizations for compliance with ITIL® v3 standards.


To learn how we can make ITIL® training fit your unique demands, please contact a Fruition representative at (888) 440.2730, or send an email to:

training@fruitionpartners.com