Columbia, MD

Fruition Partners is committed to ITIL® v3, which builds on the practical benefits of version 2 with a greater focus on alignment of business services and IT best practices.  Our training system for version 3 is created from scratch to convey the complete philosophy of the updated system, which is now built around five main titles:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Learn how we put these methodologies in action every day, and experience the Fruition approach to professional training.  Get certified, and enjoy these additional benefits available to our attendees:

The Fruition Advantage

• Unique "Supplemental Discussion" sessions address your service management challenges in a series of optional round tables with active ITIL consultants
• Custom-created ITIL® V3 course, not a mod of an existing V2 course
• "Live Curriculum" developed with real students and designed to master the test
• Accredited certification exam administered by EXIN
• Lower cost, concvenient location, food and beverage provided
• Trainers are consultants with extensive hands-on experience in technology and project management
• Detailed case studies supplement your education with real-world tactics
• Networking opportunities outside of class
• Focus on extensible lifecycle education, not component specifics
  
  

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Course Materials and Curriculum

• Learner Manual (excellent post-class reference manual)
• ITSM Academy Customized Templates, including:
  • Service Level Agreements
  • Operation Level Agreements
  • Request for Change
• Unique "apply your knowledge" simulations

Day 1
Morning (8:30 AM)	Introduction to Service Management and ITIL: Overview of the concepts of service management and a broad understanding of ITIL Processes and Functions
	Service Strategy: Concepts and processes that address the development of a service management practice and the policies to support it.  Understanding the business objectives addressed by specific services.
Lunch	Round Table Session
Afternoon	Service Design: Develop the details the Services to be deployed to support the business needs.
Day 2
Breakfast (8:00 AM)	Breakfast Overview Session
Morning (8:30 AM)	Service Transition: Understand the processes that help Control the deployment of services.  Learn how to manage Change that occurs in operations.
Lunch	Round Table Session
Afternoon	Service Operation: Manage and maintain the services that have been deployed to the business.
Day 3
Morning (8:30)	Continuous Service Improvement: Practices and Processes used to identify areas for improvement in service management.
	Wrap Up / Review of Sample Exam
Lunch	Free Review Time
Afternoon	Exam Preparation
	ITIL Foundation Exam

 

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Reservations and Pricing

Class size will be kept small to ensure that instructors are able to provide personal attention. To reserve your seat today please register online, or call ext. 709.

As a service to our clients and partners, this course is being offered at a reduction from market rates. Our public rate for this course is $1800. If you are a client or partner, please contact your Fruition representative to inquire about further discounts.

Please inquire about group pricing at training@fruitionpartners.com.

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Enroll Today

Over the Phone via Credit Card

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Testing and Certification

The test will be moderated by EXIN and will be administered on the third day of the course. All exam fees are included in the course tuition. Successful completion of this exam will result in ITIL® v3 Foundation certification for the applicant.

 

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Accreditation

Fruition is a fully accredited training provider recognized by EXIN International and the APM Group. All course materials have been vetted by these organizations for compliance with ITIL® v3 standards.

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Location

Training/etc
7150 Riverwood Drive, Suite J
Columbia, MD 21046

View Larger Map

From Rt. 95 or Rt. 295

1. Take Route 32 W.
2. Take the SHAKER DRIVE/EDEN BROOK exit (@ 2 miles on Rt. 32 from Rt. 95 and @ 3.5 miles from Rt. 295), and keep RIGHT at the fork in the ramp. You will cross back over Rt. 32.
3. Turn RIGHT at the first light onto OLD COLUMBIA RD and follow for @ .7 miles
4. Turn LEFT onto RIVERWOOD DR. (it is the immediate left after seeing the Columbia Academy on the right side of the road), and take a right onto the FIFTH driveway.
5. The /training/etc facility is located in Suite J in the office building to the right of the parking lot.

From Rt. 29 (North or South)

1. Take Rt. 29 to Rt. 32 East.
2. Take the first exit which is the EDEN BROOK/SHAKER DRIVE exit and stay right on the exit (you will be on Old Columbia Road).
3. Pass straight through the traffic light.
4. Stay on Old Columbia Road for .7 miles.
5. Turn left onto RIVERWOOD DR. (it is the immediate left after seeing the Columbia Academy on the right side of the road), and take a right onto the FIFTH driveway.
6. The /training/etc facility is located in Suite J in the office building to the right of the parking lot.

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Transportation and Lodging

Information coming soon!

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If you have any questions about this course, please contact us:
training@fruitionpartners.com or call us at (888) 440.2730 ext. 709

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ITIL® is a registered trademark of the Office of Government Commerce (OGC)