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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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« Custom Application Development in ServiceNow | Main | Content Management Systems Overview »
Monday
Oct242011

Asset Management: What You Should Know

Presenter: Mike Henderson & Andy Whitlach
Length: 1:03:39

Business Analysts Andy Whitlatch and Mike Henderson, discussed all that is Asset Management.

Within the hour, they covered:

  • Overview of Asset Management
  • Identify data inputs and their characteristics
  • Data standardization and maintenance
  • Manage permissions and roles surrounding data access
  • Define phases of an asset's lifecycle
  • Overall lifecycle timelines
  • Leverage reporting to manage the environment
» » Print ArticlePrint

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