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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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« Custom Login Page in ServiceNow | Main | Asset Management: What You Should Know »
Tuesday
Oct252011

Custom Application Development in ServiceNow

Presenter: Shane Brazeal
Length: 27:07

Fruition's Senior Technical Consultant, Shane Brazeal, gives you an inside look into how to create custom applications in ServiceNow. Possibilities are limitless with the flexibility of this tool.

Shane covers:

  • Creating new tables, application, modules
  • Record generation - 'Create New' module, inbound email, web services, etc.
  • Security - who should have access to create/read/write/delete records or specific fields
  • Workflows/notifications/reporting
  • Flexibility - creating a properties page to allow for easy customizations by setting values instead of altering scripts
» » Print ArticlePrint

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