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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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Thursday
Oct272011

Success with Service Catalog 

Presenter: Alex Shrewsbury
Length: 57:53

Fruition Partners' Technical Analyst, Alex Shrewsbury discusses all that is Service Catalog. Walk away with best practice advice and an understanding of the must-haves of Service Catalog.

Within the hour, Alex covers:

  • Catalog Items
  • Catalog Variables
  • Order Guides
  • Record Producers
  • Service Catalog Categories
  • Catalog Checkout/Cart Process
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