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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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« Runbook Automation & ServiceNow | Main | Remote Support Integration for ServiceNow »
Saturday
Oct292011

Import Knowledge

Presenter: Dustin Martin
Length: 14:55

Fruition's Technical Consultant, Dustin Martin, delivers an overview of Import Knowledge..

Throughout the hour, Dustin covers:

  • Current Mass Import Process
  • Introducing to the Knowledge Import Script
  • Installing/Configuring the Knowledge Import Script
  • Preparing Files to be Imported
  • The Process
  • The Results
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