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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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« On-Call Rotation in ServiceNow | Main | Import Knowledge »
Monday
Oct312011

Runbook Automation & ServiceNow

Presenter: Nate Anderson
Length: 31:31

Fruition Partners' Technical Analyst, Nate Anderson delivers an overview of Runbook Automation.

During the webinar, Nate covers:

  • What is Runbook Automation?
  • See Runbook Automation in action
  • What can Runbook Automation do for you?
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