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The Role of Organizational Change in an ITSM Implementation

At the end of the day an IT Service Management (ITSM) implementation is an exercise in organizational change enabled by process and technology. What this means is, work that typically moves up and down organizational “silos” will now be moving across the departments spanning the IT organization.

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Thursday
Feb232012

Learning Management in ServiceNow 

Presenter: Chris Dauw, Shane Brazeal & Sal Costa
Length: 28:25

Fruition Partners’ Director of Products & Platform, Chris Dauw, Senior Architect, Sal Costa and Principal Evangelist/Architect, Shane Brazeal will cover another product built out on top of the ServiceNow platform - a Learning Management System. Empower your workforce, deliver training, and manage your teams skill inventory. This system incorporates gamification principles and integrates with a few other ServiceNow applications including Social IT / LiveFeed & Skills Management.

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